FAQ
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Frequently Asked Questions
Quick answers about orders, shipping, returns, products, and wholesale cooperation.
What is Less i Smart?
Less i Smart is a minimalist accessories and jewelry brand created for people who want fewer, better-considered pieces that are easy to wear and style.
Where do you ship?
We support worldwide shipping, with a primary focus on the United States, Canada, the United Kingdom, Australia, and major European Union markets.
How much is shipping?
Standard shipping is free for retail orders over US$200. Orders below US$200 are charged a flat US$19.95 shipping fee. Wholesale shipping is quoted separately according to shipment weight, volume, destination, and shipping method.
How long does delivery take?
Delivery time depends on destination, carrier service, customs processing, and peak-season conditions. Any available delivery estimate shown at checkout or in your shipping confirmation is an estimate rather than a guaranteed arrival date.
How can I track my order?
When tracking is available, we will send the tracking details to the email address used for your order after the shipment has been dispatched.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before fulfillment begins, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number and clear photos of the item and packaging. If the issue is confirmed as our error or transit damage, we will work with you on an appropriate replacement, refund, or other solution.
Can I return an item?
Eligible retail items may be returned under our Return & Refund Policy. Items must meet the return conditions and exclusions stated on that page.
Are earrings returnable?
For hygiene reasons, pierced earrings and similar hygiene-sensitive items may be non-returnable once opened, tried on, or worn unless they are faulty or you have rights that cannot legally be excluded.
Will colors look exactly the same as on screen?
We aim to photograph products accurately, but lighting, screen settings, plating, stones, and natural materials can cause slight differences in appearance.
Do you offer wholesale?
Yes. Less i Smart supports international B2B wholesale cooperation with boutiques, retailers, online stores, distributors, resellers, and other qualified business buyers.
Is there a fixed wholesale MOQ?
MOQ and pricing can vary by product, assortment, and order size. Please send us your target products, quantities, destination, and business information for a tailored quotation.
How is wholesale shipping calculated?
Wholesale freight is quoted manually based on item weight and volume, destination, shipping method, and order structure.
Do you offer custom packaging or private-label cooperation?
Selected customization or packaging options may be available depending on quantity and project requirements. Contact us with your specifications and we will confirm what is possible.
How can I contact Less i Smart?
Email lessissmore@gmail.com or call +1 220 243 0882. For wholesale inquiries, email is preferred so you can include product links, quantities, destination, and company information.
Still need help?
Send us your question and include your order number if your message relates to an existing purchase.