1. Return window

For eligible retail purchases, you may request a return within 14 days after the order is marked delivered. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.

2. Return conditions

To be eligible for a return, the item must be:

• Unused, unworn, unwashed, and in resalable condition.
• Returned with original tags, protective materials, accessories, and packaging where applicable.
• Accompanied by proof of purchase or your order number.

3. Non-returnable items

• Pierced earrings and other hygiene-sensitive items once opened, tried on, or worn, except where faulty or where local law provides otherwise.
• Custom, personalized, made-to-order, or specially sourced items.
• Gift cards.
• Items marked final sale or non-returnable at the time of purchase.
• Wholesale or bulk orders, unless a separate written agreement states otherwise.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at lessissmore@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue.

5. Return shipping

Unless the return is caused by our error, a confirmed product defect, or applicable law requires otherwise, return shipping costs are the customer’s responsibility. We recommend using a trackable service because we cannot refund an item we do not receive.

6. Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires a refund of those charges.

7. Exchanges

Because inventory can change quickly, direct exchanges are not always available. Where an exchange cannot be arranged, you may return an eligible item and place a new order for the preferred item.

8. Order cancellations

If you need to cancel an order, contact us immediately. We will try to stop fulfillment, but cancellation is not guaranteed after processing has begun or after the order has shipped.

9. Wholesale orders

Wholesale and bulk orders are handled under the quotation, pro forma invoice, or written agreement issued for that order. Unless otherwise agreed in writing, wholesale purchases are not covered by the standard retail return policy.

10. How to request a return

Email lessissmore@gmail.com with your order number, the item you wish to return, and the reason for the request. Do not send a return to an address without receiving return instructions from us first.