1. Retail shipping rates

2. Where we ship

We support worldwide retail shipping where carrier and customs services are available. Our primary markets include the United States, Canada, the United Kingdom, Australia, and major European Union countries.

3. Order processing

Orders are prepared after payment is confirmed. Processing time can vary by stock status, order volume, public holidays, verification requirements, and product type. You will receive a shipping confirmation when your order is dispatched where tracking is available.

4. Delivery estimates

Delivery times vary by destination and carrier. Any estimated delivery window shown at checkout, in a quotation, or in a shipping confirmation is an estimate and is not a guaranteed arrival date.

5. Customs, duties and taxes

International shipments may be subject to import duties, VAT/GST, customs fees, brokerage charges, or local taxes. Unless clearly stated as included at checkout or in a quotation, these charges are the customer’s responsibility.

Customs authorities may request additional information from the recipient. Delays caused by customs clearance are outside our direct control.

6. Address accuracy

Please review your shipping address carefully before completing checkout. If you notice an error, contact us immediately. We cannot guarantee changes after fulfillment has started, and additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.

7. Tracking and delivery

When tracking is available, tracking details will be sent after dispatch. A shipment may show limited tracking updates while moving between countries or carrier networks.

If tracking shows delivery but you cannot locate the package, first check with household members, neighbors, reception, parcel lockers, and the local carrier, then contact us if further assistance is needed.

8. Delays, loss and damage

Carrier delays caused by weather, customs, public holidays, peak seasons, security checks, or other events outside our control can occur. If a parcel appears lost or arrives damaged, contact us with your order number and supporting details so we can review the case with the carrier.

9. Wholesale and bulk shipping

Wholesale shipping is calculated manually rather than using the retail flat rate. Freight depends on item weight and volume, destination, order quantity, and selected shipping method.

We will provide a separate shipping quotation before the wholesale order is finalized.

10. Contact

Shipping questions can be sent to lessissmore@gmail.com.